Curbstand Claims

File a claim.

Tell us what happened. Our claims team reviews every submission personally — you'll get a claim number immediately and hear from us as the review progresses.

Before you begin — please read.

The following terms outline conditions that may result in claim denial. Filing a claim that falls under one of these limitations will almost always be denied.

No liability for personal items left in the vehicle
No liability for theft, fire, or external events
No liability for mechanical or electrical issues
No liability for tire damage (road hazards)
Liability only for clear employee negligence
No liability for lost keys, except the ignition key
The customer must inspect the vehicle before leaving
Claims must be reported on-site and in writing — failure to report before departing is an automatic waiver of the claim
Curbstand controls the repair process (vendor, location, cost)
Employees cannot modify or override these terms

Your name *

Email *

Phone *

Incident date *

Checking your location… Claims must be filed on-site before leaving the property, so we record where this form is submitted.

Incident location *

On-site valet manager's name

Form of payment

Did you report it before leaving the property?

Claim type *

Approx. time at check-in

Approx. time at check-out

Which can you provide to help us locate your ticket and transaction?

Vehicle year

Vehicle make

Vehicle model

Vehicle color

What happened? Describe the incident and the damage *

What resolution would you be happy with? (optional)

Mailing address (optional)

Why we ask: if your claim is approved and a reimbursement is due, we may need to mail you a check. A mailing address is required before any reimbursement check can be sent — you can leave it blank now, but providing it here speeds up your payment.

Photos of the damage (up to 10)

Customer attestation: I certify that the information provided in this claim is true and accurate to the best of my knowledge, and that the damage described occurred while my vehicle was in Curbstand's care. I understand that knowingly filing a false claim may result in denial and further action.

Questions? claims@curbstand.com

File a claim.

Claim received.